Quality Management


AFC is DIN EN ISO 9001:2015 certified; the first DIN EN ISO 9001 certificate was issued in 1999, the current certificate was issued on 14 July 2017 and is valid until 13 July 2020.

In addition, the GOPA Consulting Group enforces a Code of Conduct for all employees and specialists fielded in projects. This Code of Conduct forms a part of the existing quality management system of all group companies, including AFC. Also in effect are (1) a Code of Ethics, (2) a HIV/AIDS Policy and HIV/AIDS Guidelines, (3) an Environmental Policy, and (4) a Child Protection Policy. These documents are in force for all GOPA Consulting Group companies.

AFC has developed a system of knowledge and information management, emphasizing the ongoing knowledge cycle consisting of creating, gathering, storing, distributing, using, and learning, and putting in place adequate procedures for each step. In headquarters, this implies at least bi-weekly meetings of regular staff, a sophisticated intranet database on project progress and lessons learnt; the participation in internal and external networks and working groups; and the cooperation with specialized training centers for increasing in-house qualifications on topics such as project management, leadership, foreign language or software skills.